Thematic + 

Home Builder: $30k Annualized cost savings through better efficiency in open-ended VOC analysis.

Home Builder: $30k Annualized cost savings through better efficiency in open-ended VOC analysis.

Reduction in calls related to unaccepted mortgage requests

Region

Industry

Retail

Brand

NPS

Technology

Use Case

Data sources

Tools used

Overview of the challenge

- Eliminate the need for manual analysis and reporting- Link feedback across several touchpoints for a unified view of the customer journey- Enable DIY reporting through portals for multiple business units- Leverage dashboarding across a distributed field network to bring operational teams closer to customer feedback

Home Builder: $30k Annualized cost savings through better efficiency in open-ended VOC analysis.

Our champion

With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey

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