Reduction in calls related to unaccepted mortgage requests
Retail
,
Marketing and Brand
,
NPS/CSAT
,
Technology
,
- Eliminate the need for manual analysis and reporting- Link feedback across several touchpoints for a unified view of the customer journey- Enable DIY reporting through portals for multiple business units- Leverage dashboarding across a distributed field network to bring operational teams closer to customer feedback
Our champion
With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey
