Thematic + 

infotools

infotools: Scaling capacity while reducing costs by 65%

infotools: Scaling capacity while reducing costs by 65%

Region

Industry

CX

Telco

Use Case

Data sources

Tools used

Overview of the challenge

Implement machine translation of customer feedback for a telco client active in 7 European marketsProvide advanced analytics to identify common themes across markets and their impact on NPSConnect via an API to existing data sources and analytical tools

infotools: Scaling capacity while reducing costs by 65%

Brian Potter

Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs.

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