Thematic + 

On-demand food delivery service delivers 5.4 NPS increase and 2x faster growth since uncovering payment issues in one of the markets.

On-demand food delivery service delivers 5.4 NPS increase and 2x faster growth since uncovering payment issues in one of the markets.

60x

Cost savings compared to traditional market research agency methodology.

5.4pt

NPS increase and 2x faster growth since uncovering payment issues in one of the markets.

Region

Industry

Marketing and Brand

NPS/CSAT

Technology

Use Case

Data sources

Tools used

Overview of the challenge

Understand why certain markets aren’t growing as quickly.Discover and prioritize issues related to customer adoption.Understand why users are leaving the platform.Improve performance of delivery people.

On-demand food delivery service delivers 5.4 NPS increase and 2x faster growth since uncovering payment issues in one of the markets.

Our champion

“Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.”

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