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Authors

Alyona Medelyan PhD

Alyona has a PhD in NLP and Machine Learning. Her peer-reviewed articles have been cited by over 2600 academics. Her love of writing comes from years of PhD research.

Agi Marx

Agi loves writing! She enjoys breaking down complex topics into clear messages that help others. She speaks four languages fluently and has lived in six different countries.

Caley McGillvary

Caley enjoys creating useful content to help people learn new things and solve problems.

Alana Dell

I love a good story, learning and getting to know people. Thematic is perfect for me like that.

Nigel Warren

Nigel is the director of UX & Product at Thematic. Working tirelessly to bring a delightful experience to the users of Thematic.

Tyler Dye

Tyler manages our community of CX, insights & analytics professionals. Tyler's goal is to help unite insights professionals around common challenges.

Chloe Narain

Chloe listens in on our monthly community calls and diligently summarizes the best parts of the conversation in her write up series: Community Soundbites.

Aphinya Dechalert

Every business has a story. What’s yours? 💡 Software dev turned technical writer and marketing engineer, specializing in SEO and lead generation.

Melanie Disse

Melanie Disse is an expert in customer experience and research. Her passion lies in CX strategy, customer feedback programs, and data-driven intelligence.

Lynn Hunsaker

Lynn has become a well known expert influencer in the Customer Experience community. She is Chief Customer Officer of ClearAction and a member of CXPA board.

Steven Plaat

Steven lead the marketing team at Thematic. He is passionate about helping companies improve employee and customer experience through sharing insights in webinars, virtual roundtables and content.

Scott Downing

Scott is a Global Employee and Customer Experience strategist, and an advocate for Continuous Improvement. He has experience across the SaaS, Telco and Financial Service sectors in multiple regions.

Edward Hu

Rob Dumbleton

Rob is the Data Science Team Lead at Thematic specializing in customer sentiment analysis. He writes about AI, Deep Learning and Natural Language Processing. He is an avid surfer in his spare time.

Nathan Holmberg

Freya Laskowski

Freya is an SEO consultant that helps brands scale their organic traffic with content creation and distribution. She is a quoted contributor in several online publications.

Tyler Dye

Tyler manages Thematic's content & aims to create useful & informative content for CX, Product & Insight professionals.

Andy Hanselman

Christopher Ryan

David Raab

Ernan Roman

Ian Golding

Jennifer Havice

Joellyn Sargent

Joseph Michelli

Sean Hawkins

Vamsi Vempati

Vamsi is Senior Front-End Software Engineer at Thematic. When she isn't designing our product, she is traveling around New Zealand by camper van and playing board games.

Jae Huh

Jae is a front-end developer at Thematic. She loves writing code to create fantastic products and beautiful user experiences.

Alice Longhurst-Jones

Alice digs deep into our data and analysis to share useful and actionable insights for CX, insights & analytics professionals.

Nick Stroud

Nicolas Zawadzki

Eva Stark

Eva is passionate about the impact of customer feedback, and how it is used to curate the best possible experience.

Kim Cornwell

Intermediate Backend Developer

Jae Eddison

Maurice Fitzgerald

CX legend Maurice Fitzgerald is the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and a global keynote speaker.

Mick Stapleton

Anton Oparienko

Alec Duncan

Grace Bariso

Gustavo Imhof
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