Uncover drivers, root causes, and unknown unknowns in unstructured feedback
Incorporate growth, loyalty or operational metrics to chart the most impactful course.
Prove the ROI of CX and measure the impact of decisions and initiatives over time.
Find insights without looking for them. Thematic highlights relationships and patterns in customer feedback and brings key trends and fluctuations to your attention.Discover insights in your data
Spikes in volume are shown even for rare themes. Nip the issue in the bud before it affects more customers.
Get a high-level perspective of feedback and drill down into sub-themes and segements.Try it out
Thematic shows the greatest difference between two customer segments overall and drills down into specifics.
Incorporate existing growth, operational, and loyalty metrics to identify drivers, root causes and solutions.Learn what impacts your metrics
Thematic doesn't just show impact on CX metrics, but also links customer feedback to customer spend.
Measure changes in feedback themes over time to uncover drivers and measure the impact of CX initiatives.See your feedback over time
Thematic shows trends in a theme volume and its impact. Data tells a clear story of what what worked and what didn't.