Choose your pricing plan

Empower everyone at your company to benefit from best-in-class feedback analysis

Project

Manage feedback from one source
$500 per month
Try Thematic
Up to 1,000 pieces of feedback / month(*)
Up to 3 user accounts
Email support
Standard terms & conditions
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Team

Manage multiple sources of feedback
$2,000 per month
Try Thematic
Up to 5,000 pieces of feedback / month(*)
Up to 10 user accounts
Customer success manager
Custom contract & billing
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Enterprise

Insights engine for a full customer view
Custom pricing
Book a Demo
Custom volume, scaling to millions of rows
Unlimited users, custom roles & permissions
Dedicated customer success manager
Custom contract, billing & security review
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What's included in each plan

Need a custom combination of features? Get in touch with our friendly sales team

Features
Project
Team
Enterprise
Thematic analysis
Dataset-specific theme discovery
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Ability to edit & customize themes
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Ongoing accuracy review by an expert
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Datasets & Data sources
Maximum monthly volume
Up to 1,000 pieces of feedback
Up to 5,000 pieces of feedback
Custom
Continuous datasets (NPS, CSAT, reviews, tickets)
1 data source
Up to 5 data sources
Unlimited
Automated translation
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One-off datasets (surveys, research studies)
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Analysis & reporting
Impact on metrics / key driver analysis
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Waterfall chart explaining trends
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Alerts to emerging themes
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Unified feedback analytics
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Custom dashboards
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Importing & exporting data
CSV upload / export
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One-click integrations
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Pushing / pulling data via API
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PowerBI, Tableau, Looker export
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Cleaning custom data formats
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Combining datasets / data enrichment
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Customer success
Onboarding with a product expert
30-min Zoom call
Custom onboarding
Custom onboarding
Ongoing support
via Email
Monthly check-ins
Monthly check-ins / QBRs
Security & billing
Terms & Conditions
Custom terms / MSAs
Custom terms / MSAs
Access to SOC2 report
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Customer security review
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Billing options
Credit card
Custom billing (e.g. POs)
Custom billing (e.g. POs)
User accounts
Number of users
Up to 3
Up to 10
Unlimited users
Single sign-on / SCIM
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Custom user permissions
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FAQs

What is a piece of feedback?

A piece of feedback can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.

What is a dataset?

A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.

What is included in a free trial?

You can upload up to 3 datasets of your choice. You will only see partial results restricted by random sampling of uploaded data.

How accurate is Thematic?

We are the inventors of AI+Human powered thematic analysis that produces the most accurate results.

Does it work in any language?

Yes! Thematic works across hundreds of languages by automatically translating your data into English first.

Do you have an API?

Yes! Our knowledge base has detailed API information

Get started with your personalized guided trial

Complete the form to get in touch with one of our experts to see the Thematic platform in action.

• Try thematic on a dataset of your choice
• Or, see a demo on one of our existing datasets
• Learn how Thematic can solve your specific pain points
• Save time with a personalized tour


I was blown away. We could easily drill down into themes and look at how they impact NPS score. They saved months of custom analysis.

Robbie Allan
Director of Product at Intercom

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Carlos Ryes
Executive Manager at Smith & Smith

With Thematic, we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want

Sam Stokes
Director of Customer Experience at Melodics

The results are the best I have seen from any software solution I have tested, by a clear margin.

Dr Maurice FitzGerald
VP of Customer Experience at Hewlett-Packard