What is a piece of feedback?
A piece of feedback can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
What is a dataset?
A dataset can be a CSV spreadsheet, a survey pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: some datasets may require additional customer success hours
What is included in my free trial?
1 CSV upload or 1 dataset from a data source integration, up to 6 months of data, up to 6,000 pieces of feedback, access to all features.
What happens after the trial?
You can upgrade to a Flexible plan, get custom pricing, or transition to the Basic plan.
How many users are included in my plan?
All plans have unlimited number of users.
How accurate is Thematic?
We are the inventors of AI+Human powered thematic analysis that produces the most accurate
Does it work in any language?
Do you do one-off projects?
with us so that we can gather your requirements.
Do you work with agencies?
Yes! We work with Nielsen, Kantar, Harris Insights and other agencies. Get in touch
for more details.
Do you have an API?