Our self-supervised AI does more than analyze feedback without pre-training. It maximizes your knowledge for trusted and fast actionable insights
Thematic was born out of a clear need: businesses struggled to uncover what drives their Net Promoter Score (NPS) and other customer experience metrics. My academic research revealed the limits of “black-box” AI tools and I discovered a better way.
When we combine cutting-edge AI technology with a user interface that creates transparency, you can balance speed and scale without compromising trust. Unlike outdated tools, Thematic evolves with every breakthrough in AI, continually refining how you analyze feedback and prioritize what matters most.
Our R&D team expertly combines Natural Language Processing (NLP) and Generative AI to deliver insights that are accurate, fast, and scalable
When it comes to data analysis, transparency is key. You won’t find any AI black boxes here.
Accuracy is top of mind for us at Thematic. We offer many ways for expert users to accept, reject or refine the analysis suggestions, to curate insights at scale.
Creating a perfect code frame is hard, but thematic analysis software makes the process much easier
How Thematic commercialize cutting-edge AI to streamline and enhance customer feedback evaluation
How Thematic aligns with ESOMAR's Guidelines for AI buyers, by ensuring accuracy, transparency and reliability in it's AI-driven insights
Forrester finds Thematic is a more advanced, AI-driven solution that addresses the limitations of traditional CEM platforms