Thanks for your interest. Our resources will help you get to grips with feedback analytics.

Since our software and free trial are tailored for workplaces, we've crafted a dedicated resources page just for students.These resources will build your understanding of AI powered software and practical research skills.

Resources to build your understanding

Insightful Five-Part Series

Start your journey with a blog series that explores ways to analyze text feedback. We kick things off with a tutorial on how to build a text analytics solution in under 10 minutes. You'll learn how to analyze text feedback for insights, and what sets these approaches apart from word clouds and other simple text analtyics approaches.

Should I build or should I buy software?

Curious about what's required to build a feedback analysis solution? We've meticulously outlined the process for you. This guide will help you weigh the pros and cons, ensuring you're well-informed before taking the plunge.

Master Coding Qualitative Data

Dive into an in-depth piece on coding qualitative data. Learn how to label and organize your data to uncover themes and relationships, an essential skill for any qualitative research in feedback analysis.

Best Practices for Survey Analysis

Turning raw survey data into meaningful insights can be tricky. We’ve compiled the best practices in survey analysis to help you extract valuable, data-driven insights from your surveys.

Learn Best Practice

We have several on-demand webinars available, as well as a handful of free tools to help you on your feedback analytics journey.

Thanks for your interest. Our resources will help you get to grips with feedback analytics.

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Helping innovative companies uncover issues and drive growth

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Tools make it easy to add any feedback data to Thematic

Pipe in feedback data from any customer channel

Thematic works for all kinds of customer feedback. Our API and one click integrations make it simple to add your surveys, online reviews, product feeedback, social media and CRM data to analyze your customers needs and perceptions.

With our AI-assisted tools, define the filters and set up the variables you want to analyze, whether your feedback is in English or español.

Transform feedback data into quantified and rich Insights

Speed up the analysis of your reviews, surveys and more while uncovering high quality of insights into customer needs.

With best-in-class Generative AI and technology, Thematic tames and structures your feedback, without any coding or training of models: Our theme editor tool puts you in the driver seat, making it easy to validate the themes and guide the AI to make refinements.

Share insights the way your stakeholders need them

Use dashboards and our analysis suite to build insights reports for  executives, product, operations and front line staff Or use Answers to type in your question, and get a detailed answer, with visualizations and verbatim evidence.

Identify and understand what's driving the changes in your metrics. Discover the needs and issues for different customer segments, Track reactions to new features and more.

Thematic were able to identify new insights I hadn't seen before, plus we could easily drill into themes and look at how they impact our scores. They saved months of custom analysis.

Robbie Allan
Director of Product, Intercom

The results are the best I have seen from any software solution I have tested, by a clear margin.

Maurice Fitzgerald
VP Customer Experience Hewlett-Packard

With Thematic we can walk teams through top issues while showing them specific feedback. We can set up our product roadmap better with clearer information about what people want.”

Sam Stokes
Director of CX at Melodics

We help organizations drive change with smarter insights

Getting better insights, saving costs, and helping more decision-makers improve the customer experience are some of our customer wins. Learn more below.