With Thematic, things that used to take us two to three weeks to do, we can now do in ten minutes.

Thematic has the fidelity that is required to dig deeper. It's a great tool for investigating specific issues.

With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers.

Thematic is an extremely easy-to-use, intuitive tool, that helps us get real time insights at the click of a button.

Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention.

With Thematic, I always know what issues customers are talking about. There's no way I could do this manually - it would take literally all of my time.

We can now deliver actionable, quantified insights continuously across the organization - and without the headache of manual analysis.

eNPS insights that are awesome! I love the ability to look at themes for different segments at a high level, and then drill down to individual comments.

With Thematic, we can give each function of the business clear insights on how to improve their part of a long, complex customer journey

With Thematic we’ve been translating customer behaviour to specific business divisions who are able to take action based off the insights, a profitable exercise. Nicholas and Nick were a great help in understanding how we can best use Thematic to understand changing and evolving customer themes.

Thematic is a very intuitive tool. It boasts a robust level of granularity allowing the user to see the general breadth of themes, dig into the sub themes and further into the sentiment of the text itself. The Thematic customer success team show great compassion and always seek to understand our specific needs.

We've tried manual and automated solutions and have found Thematic to be the most effective and sustainable approach.

We especially like how transparent the solution is. Our clients shy away from "black boxes" and need to understand (and trust) the science behind the art. We've been able to tell our clients EXACTLY what they need to focus on and most importantly, we've been able to demonstrate, with real evidence, exactly how much of an impact specific issues customers mention have on their experiences and care.

The results are the best I have seen from any feedback analytics software solution I have tested by a clear margin.

Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs.

With Thematic it was clear, visual and quick to see what had an impact, or didn’t, on our NPS.

We gave them data and they gave it back with themes and insights. We could easily drill down into themes and look at how they impact NPS scores. Thematic saved months of custom analysis.

Thematic has a great UI and is very intuitive, with not much training required to start using the software. You need to understand what you need to do in order to change performance. Thematic does that.

Thematic makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics.

Thematic enables us to deliver more powerful insights than ever and make more data-driven decisions. Knowing where the pain points are and knowing where we’re receiving kudos from people is huge.

We’ve (used Thematic to) make sense of thousands of open-end comments to understand what is driving NPS — it helps tell a cohesive narrative between quantitative +qualitative data. The team is easy to work with: very responsive and open to feedback to customize the tool to our needs.