Alana Dell

Why Text Analytics Matters: Unlocking Insights for Modern Businesses

How Text Analytics Can Revolutionize Your Marketing Campaigns

How to Choose the Perfect Text Analytics Tool for Your Business

10 Strategic Applications of Text Analytics

Mastering Customer Feedback Analysis with Text Analytics: A Step-by-Step Guide

Text Analytics vs. Sentiment Analysis: Understanding the Key Differences

How Text Analytics Works: A Beginner's Guide

10 Ways Your Business Benefits from Text Analytics

What is Text Analytics? Your Beginner’s Guide to Transforming Data into Insight

The Ultimate Guide to Text Analytics: Transforming Data into Business Intelligence

Automated Sentiment Analysis: Why Use It and How to Get Started

Get Started With Contact Center Sentiment Analysis (Voice/Text)

How To: Sentiment Analysis Of Reviews (& What To Use)

How To Start Using AI-Powered Sentiment Analysis

Social Media Sentiment Analysis: Simple Guide + Best Tools

Voice of Customer Examples: How Different Industries Use VoC Insights

Most Popular Sentiment Analysis Tools (+ AI Tools)

Ensuring AI Transparency and Trust: How Thematic aligns with ESOMAR's Guidelines for AI buyers

The Best VoC Analytics Tools: Analyze Feedback Easily

Creating a Voice of Customer Strategy: 8 Clear Steps

Customer Experience Analysis: How To Measure & Improve CX

Simple Guide to Voice of Customer Analytics: Tools & Strategies

Top Medallia Alternatives & Competitors (And What They’re Best At)

What is the Voice of Customer (VoC)? Start A Program Easily

Product Update: Shared Answers, Improved Nav and more

Best Generative AI User Research Tools: According to OpenAI’s Head of Research

Who Owns Voice of the Customer (VOC)?

How to Improve Customer Experience with Thematic Analysis

The Top AI Text Analysis Tools You Should Be Using

Thematic Analysis Examples In Action

10 Advantages & Challenges of Thematic Analysis

Content Analysis vs. Thematic Analysis: A Comprehensive Guide

How Conversational Analytics Works And How You Can Implement it

Large Language Models for Feedback Analysis: Which ones are cutting-edge?

Thematic Analysis: An Overview + Guide

The ROI of VOC: 7 Expert Insights from Paul Stevenson and Rick Denton

Unlocking the Hidden ROI of VoC: A Comprehensive Guide

15 eCommerce Stats That Prove CX is a Growth Engine

17 Customer Experience Statistics: The High Cost of Neglecting CX

My Take on Qualtrics X4 2024 and the AI announcements

Transparency vs. Black Box AI: Navigating the Landscape of Feedback Analysis

The Beginner's Guide to Customer Experience Analytics

How Watercare drives customer excellence with VoC and Thematic

Reduce Customer Churn with the Voice of the Customer (VoC)

Product Update - Exporting data, Auditing Answers and More

Reporting ROI of CX: Top 3 Challenges and How to Solve Them

Lendingtree: transforming the loan market experience with Thematic insights

Ecommerce Voice of Customer: A Comprehensive Guide

The Customer Experience Cost: How Bad Experiences Cost Your Business Big Money

What it’s like to attend the Medallia Experience conference

Why Thematic is superior to OpenAI for analyzing feedback

Qualitative Feedback: Examples, Types & Analysis

The Primary Methods of Qualitative Data Analysis

Product Update: Summarizer and Quick Filters

How to analyze your customer feedback using ChatGPT

How to validate your AI-driven insights

Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards

How do users feel about Twitter rebranding to X?

What is a feedback loop and how does it work?

Pioneering the future of customer feedback analytics: an interview with Alyona Medelyan

Understanding Qualitative vs Quantitative Data

Scale or fail: Building an infinite customer feedback loop with AI

How will LLMs change Customer Experience?

The Top 11 Voice of Customer (VoC) Tools

The future of insights: introducing Thematic Answers

Product Update: Chart Exports

Product Update: Feedback Summarizer

Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback

Generative AI and Feedback Analysis: security and data privacy concerns

Predictive Operational Data Analytics and NLP: complementary parts of the same world

Product Update: new features round-up

Proving the value of your CX programme

Establishing a customer-centric culture at your company

Maximizing the value of customer feedback for product teams

4 tips to mature your VoC programme

Product update: view customer comments from your dashboard

Embracing red metrics: putting the focus on actionable analytics

6 ways product managers can leverage feedback analytics software

AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders

Why listening to customers matters in a recession

Product update: Feedback categorization

How to build a customer feedback taxonomy

Product update: Quick Edit

Customer-led product strategy: a guide

Harnessing NLP to address customer needs: Munna Ahaduzzaman at Atlassian

Building a case for feedback analytics

Know what great looks like: building trust in text analytics software

Product update: integrations management and data upload history

Product update: new filters

Solving for the whole customer experience: Ant Marty from Instacart

AI-powered, human enhanced! How to take feedback analytics to the next level

Learn the 4 pillars of successful survey design [video]

How to build a story from customer feedback

5 practical ways to influence managers for Voice of Customer success [video]

Product update: Slack analysis

Getting a Dasher Sense: How Emma Glazer at DoorDash Builds Customer Understanding

Voice of the Customer for Product Operations

Customer Intelligence: The Cross-Functional Approach to Understanding Customers

Product update: Introducing Workflows

Unlocking contextual insights with Levels to build a better product

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Alana Dell

Strong Foundations Drive Business Decisions. Fragmented Intelligence Stalls Them.

The One Component That Makes Your Entire CX Stack Work

Product Update: Shared Answers, Improved Nav and more

How DoorDash Research Team Does More with Less: Fast and Flexible

How Watercare drives customer excellence with VoC and Thematic

Product Update - Exporting data, Auditing Answers and More

Lendingtree: transforming the loan market experience with Thematic insights

Why Thematic is superior to OpenAI for analyzing feedback

Product Update: Summarizer and Quick Filters

Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards

Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback

AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders

Thematic is a G2 high performer!

Unleash the power of CX metrics with feedback analytics

Ready to see what customer intelligence is supposed to feel like?

Alana Dell

Browse all

Alana Dell

Strong Foundations Drive Business Decisions. Fragmented Intelligence Stalls Them.

The One Component That Makes Your Entire CX Stack Work

Product Update: Shared Answers, Improved Nav and more

How DoorDash Research Team Does More with Less: Fast and Flexible

How Watercare drives customer excellence with VoC and Thematic

Product Update - Exporting data, Auditing Answers and More

Lendingtree: transforming the loan market experience with Thematic insights

Why Thematic is superior to OpenAI for analyzing feedback

Product Update: Summarizer and Quick Filters

Thematic shortlisted for Best CX Partner 2023 in Australia and New Zealand’s CX Awards

Introducing Thematic's Bold New Look: A Brand Refresh for the Future of Feedback

AI helps unlock valuable insights, but is there a catch? Learn from insights thought leaders

Thematic is a G2 high performer!

Unleash the power of CX metrics with feedback analytics

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