Agi Marx

Agi loves writing! She enjoys breaking down complex topics into clear messages that help others. She speaks four languages fluently and has lived in six different countries.

Agi Marx

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How to Analyze Survey Data: Best Practices for Survey Analysis

5 practical use cases of customer sentiment analysis for NPS

7 proven ways to get C-suite buy-in for your Customer Experience strategy

5 best practice tips for customer journey mapping surveys

5 best open-ended questions for your customer survey - and what not to ask

How to leverage your customer insights for growth in 2019

Vodafone: transforming customer experience with Thematic insights

Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?

Customer retention analytics: 5 strategies to reduce churn

Why is your customer experience not improving? [video]

The best dating apps 2018 ranked - which one finds you the big love?

Learn the 4 pillars of successful survey design [video]

How to combine science and emotion for customer experience success [video]

Why invest in the Net Promoter Score?

8 leadership strategies to create a high performing team

My greatest learnings from 10 years leading customer experience at HP, by Maurice FitzGerald [video]

Thematic is sponsoring the Digital Customer Experience Strategies Summit 2018

How to combine science and emotion for Customer Experience success

How Greyhound reduces analytics time tenfold with Thematic Text Analytics

Deep-dive into customer feedback for 4 luxury brands – what can they improve?

Customer-centric leadership - Lessons from Jeanne Bliss [video]

How to make your life easier, as a consumer insights professional

Melodics' big Aha! moments through analyzing customer feedback

5 practical ways to influence managers for Voice of Customer success [video]

5 practical ways to influence managers for Voice of Customer success [video]

How to leverage AI to improve your Customer Experience [video]

How to influence managers for Voice of Customer: speak in your stakeholder’s language

3 key drivers of customer satisfaction, according to David Raab

Why focus on customer retention vs. customer acquisition?

4 best practice examples of customer retention

5 benefits of using chatbots for customer experience

2 things your business needs to support customer retention

Top 5 tips to prevent customer churn from keeping you up at night

The top everyday AI analytics you need to know

10 insider customer experience tips according to Shep Hyken

6 ways to customer retention - with the least effort, most impact

The rise of AI: how businesses have leveraged AI text analytics to grow in 2018 and beyond

How to use prescriptive analytics to improve your customer relationships

The case for making customer experience a business priority

Real-world examples of AI analytics in action

Artificial Intelligence (AI) and Customer Experience in the limelight

7 nuggets of learnings from SaaStr 2018

3 ways Artificial Intelligence and Machine Learning improve CX

Annette Franz shares her 7 deadly sins of customer experience

The Kano Model - guest post by Michael D. Lieberman

Customer experience insights with Jeremy Watkin, Customer Service Leader at FCR

Guest interview: Sean Hawkins, Customer Service Leader & Speaker

Why you should never tell the customer “no”, says Richard Shapiro

Why you need to mine positive scores for negative themes

5 reasons to choose text analytics to find meaningful insights

How to measure accuracy of coding survey responses