Alyona Medelyan PhD

Alyona has a PhD in NLP and Machine Learning. Her peer-reviewed articles have been cited by over 2600 academics. Her love of writing comes from years of PhD research.

Alyona Medelyan PhD

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

What Voice of Customer Teams Need to Know About the Modern Data Stack

The Untold Love Story Between Churn and Customer Feedback Loops

Mastering the Art of Closing the Customer Feedback Loop

6 Text Analytics Approaches: A Comprehensive Review

Coding Qualitative Data: How To Guide

Thematic Analysis vs. Sentiment Analysis: Why Thematic Analysis Wins

What is customer sentiment analysis and why should your business care?

3 learnings from the deep learning for sentiment analysis workshop

How accurate is Thematic at analyzing customer feedback?

How To Use Thematic Analysis AI To Theme Qualitative Data

Thematic Analysis Software: 5 Top Tools & How It Works

Ensuring AI Transparency and Trust: How Thematic aligns with ESOMAR's Guidelines for AI buyers

Large Language Models for Feedback Analysis: Which ones are cutting-edge?

How To Build Your Own Feedback Analysis Solution

My Take on Qualtrics X4 2024 and the AI announcements

Transparency vs. Black Box AI: Navigating the Landscape of Feedback Analysis

What it’s like to attend the Medallia Experience conference

Open Ended Survey Questions: How to Code & Analyze for Insights

How to analyze your customer feedback using ChatGPT

Generative AI and Feedback Analysis: security and data privacy concerns

What does GPT-4 mean for Insights Professionals?

What is it like to attend the Qualtrics X4 Summit? And is it worth it?

How to build a customer feedback taxonomy

Customer-led product strategy: a guide

Thematic company retreat 2022

AI-powered, human enhanced! How to take feedback analytics to the next level

Know what great looks like: building trust in text analytics software

A personal story... We stand with Ukraine

How to analyze Zendesk tickets & Intercom chats for customer insights

Power BI vs Tableau: What’s The Best Data Visualization Tool?

How to choose a survey tool to measure customer experience: the ultimate guide

How to super-charge your Qualtrics setup with Thematic & Power BI

How AI-based feedback analytics powers growth at Atom bank

How we use our own platform and Chrome extension to centralize & analyze feedback

Customer feedback analysis: How to analyze and act on feedback

What GPT-3 means for Customer Feedback Analysis

Should you buy an integrated solution, best-in-breed, or build in house?

The Zoom Boom: Zoom's market transformation and what the user feedback is saying

Must-Have Features in Feedback Analysis Software

Thriving During COVID-19: 10 Practical Tips from a Clinical Psychologist

The Complete Guide To Product Feedback Strategy

Thematic Joins Nielsen Connect Partner Network

Quick Guide: How To Measure The Accuracy Of Feedback Analysis

Calculating the ROI of CX: Complete Guide 2024 [Includes spreadsheets]

Why customer feedback is critical for digital transformation in 2020

How to get CX buy-in from decision makers to truly improve CX: Report surveying 150 CX professionals

Why I love the Grace Hopper Celebration - and you should too!

How we moved our startup from New Zealand to Silicon Valley

How To Perform Churn Analysis - [Free Guide & Templates]

How top YC companies use customer insights to drive product roadmap

Commercializing AI research: Lessons learned and Thematic's journey

What Chief Customer Officers can learn from YCombinator’s approach to disruption

Customer Experience Champions: Best Practices from the CX Veterans

How to Improve Customer Service with Unstructured Data

How to get meaningful, actionable insights from customer feedback

Does it matter which customer experience metric you choose?

Thematic Analysis for Feedback: The Secret Weapon Most Companies Miss (Part 5/5)

How to make the most out of YC Startup School

Topic Modeling for Text Analysis: The Hype vs. Reality (Part 4/5)

Text Categorization Demystified: Does It Really Deliver on Advanced Analytics? (Part 3/5)

Manual Rules for Text Analytics: Why They Often Miss the Mark (Part 2/5)

Word Spotting for Text Analytics: Quick & Dirty (But When Does It Fail?) (Part 1/5)

What makes a Scotch top notch? - Thematic analyzes 1000 tasting notes of distilled spirits

4 steps to customer survey design – everything you need to know

3 tips for getting started with natural language understanding (NLU)

Why US airlines rank best or worst, according to passengers

12 big mistakes when collecting and analyzing customer feedback

What we learned from analyzing 350K customer reviews of major fashion brands

Thematic is taking part in YCombinator!

Visualizing customer feedback: 3 alternatives to word clouds

The ultimate guide to NPS: how the Net Promoter Score helps you [+case studies]

8 steps to perform an effective Net Promoter Score analysis

Sarcasm in customer feedback – how common is it?

Emotional analysis of customer feedback – the missing link

The 5 major faults of word clouds

Why word clouds harm insights

Actionable insights: can data analysis software deliver them?

8 natural language processing (NLP) examples you use every day

Top 3 reasons why most NLP fails

5 lessons from the Customer Experience Asia Summit

The rise and fall of open-ended questions

Accuracy study - coding open-ended questions in a Net Promoter Score survey

Key take-aways from sentiment analysis symposium 2016

Why most customer feedback analysis tools suck and how to fix this

7 NLP must-haves for customer feedback analysis