Your Feedback in Action: 5 Major Thematic Updates

I'm Eddie, Thematic's new Product Manager, and I'm excited to share my first product update with you. You spoke, and we listened! Based on your valuable feedback from our recent NPS survey, we've shipped improvements across five key areas of Thematic. These updates are all about making the platform more powerful and easier to use - plus, they're all available right now.

Let's dive into what's new!

1. Streamlined Data Exports: Your Data, Your Way

We know how important it is to get your feedback data exactly where you need it. That's why we've made exports more flexible and powerful than ever:

Let's say you're tracking customer satisfaction trends across different regions. All you need to do is:

In the above example, your regional managers will automatically receive updated CSAT data without any manual work from you!

2. More Intelligent Themes Analysis (Themes V2)

Our theming system just got a major upgrade! Here's what's new:

Let’s describe the theme creation in action: Imagine you're going through NPS feedback and notice comments about a new feature on your app. Now, you can immediately:

3. Improved Email Digests: Stay Informed, Your Schedule

Getting insights to your team is now easier than ever:

Take this scenario: your account teams want to see how their customer feedback tracks over time. Now you can:

The digest will show exactly which filters are applied (e.g., "High spend customers | Last 90 Days | Store Feedback"), so there's never any confusion about what you're looking at.

4. Thematic Answers is now smarter

We've made our AI-powered insights tool even more intuitive:

You can make adjustments after you ask your question. Let’s say you’ve selected two datasets, and asked a question: "What features do people talk about in Q4?"

5. Better Data Management: More Control, Less Hassle

Managing your feedback data is now smoother than ever:

With streamlined processing, you'll save time and always know where things stand.

What's Next?

All these improvements are live in your Thematic account right now. They're designed with one goal in mind: helping you spend less time on setup and more time generating valuable insights from your customer feedback.

We're always working to make Thematic better for you, and your feedback is crucial to that mission. Have thoughts about these updates? Ideas for improvements? Questions about any features?

I'd love to hear from you - just drop a comment below or reach out to your Customer Success Manager.

Happy analyzing!

Eddie and the Thematic Team

P.S. We're all about feedback, so don't be shy about sharing your thoughts on these updates. Your input directly shapes what we build next.